We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pamelaalexandra.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pamelaalexandra.com.

 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Non-Refund Policy for Digital Products
Our digital products, including the PDF calendar, are non-refundable. Due to the nature of digital products, which can be easily duplicated and distributed, we cannot offer refunds once the product has been delivered.

Before purchasing a digital product from us, please carefully review the product description, preview, and any other available information to ensure that it meets your expectations. If you have any questions or concerns about the product, please feel free to contact us.

By purchasing one of our digital products, you agree to this non-refund policy. If you have any technical issues with the product, please let us know and we will make every effort to resolve the issue to your satisfaction.

This non-refund policy is subject to change at any time without notice.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation
In case you want to cancel your order, you will have to do so within 24 hours after you ordered. Otherwise, we cannot accept an order cancellation request as your order may have already been shipped. For every canceled order we charge a $5 cancellation fee.